Frequently Asked Questions

Is Google Cardboard a viable option?
No.
Thu, 14 Jan, 2021 at 1:20 PM
What kind of PC should you buy?
There are lots of options, but we typically provide or encourage our clients to purchase hardware in parity with our main development machines to assure com...
Thu, 14 Jan, 2021 at 1:25 PM
If I change rooms, does everyone come with me?
No.  If you change rooms, anyone you're currently with will not automatically go with you unless they also enter a passcode to enter a different room. 
Sat, 23 Jan, 2021 at 9:10 PM
If I load a scene, does everyone see it?
Yes.  If anyone in a Room loads a new Scene, everyone in the Room will then be in the new Scene.  
Sat, 23 Jan, 2021 at 9:12 PM
What's the difference between a Room and a Scene?
A Room can be thought of as a kind of classroom.  Each Room has a passcode, and anyone who enters that passcodes will enter that Room.  Anyone in the Room (...
Sat, 23 Jan, 2021 at 9:15 PM
Can a 3D Recording be brought to another room, or only played in the room it was created in?
To play a 3D recording in a room other than the one it was captured in: Create a 3D Recording Create a Recording Holocron of that 3D Recording and positi...
Sat, 23 Jan, 2021 at 9:19 PM
In an Oculus Rift and I can't teleport in VR, any ideas?
If you point your controller at the floor in front of you, then press and hold up/forward on either joystick, you'll see a blue circle appear.  Wherever...
Wed, 10 Feb, 2021 at 5:56 PM
Some users don't see recently added assets
Question: We are adding characters from the Medical pack.  The person loading the character can see, but others in the room cannot.  Are we missing somethi...
Tue, 30 Mar, 2021 at 12:56 PM
I'm hearing an echo
Echo most often happens if the person you're meeting with isn't using headphones.  Their mic pics up their speaker audio, so whenever you speak, the...
Tue, 18 May, 2021 at 4:44 PM
Not seeing admin menu
Admin logins are case sensitive.  Be sure to use the full exact admin username and password, which will unlock your admin menu.
Wed, 26 May, 2021 at 5:42 PM