Frequently Asked Questions

Where can I find the Quick Start Guide?
You can find the latest version of the Acadicus Quick Start Guide at bit.ly/acadicus-quick-start-guide
Thu, 14 Jan, 2021 at 12:57 PM
Where can I find the Training Session Overview?
You can find the latest version of the Training Session Overview at bit.ly/acadicus-training
Thu, 14 Jan, 2021 at 1:02 PM
Where can I find other people who use Acadicus?
We have an Acadicus Collaborative Community on Discord where core customers can meet each other, collaborate and share knowledge. Our Acadicus Team also use...
Thu, 14 Jan, 2021 at 1:02 PM
How can I contact support to report a bug, give feedback or ask a question?
Please feel free to email the Acadicus Support Team at support@acadicus.freshdesk.com with any general questions or feedback. If you would like to reque...
Mon, 7 Nov, 2022 at 11:08 PM
I logged into Acadicus and only see blue sky.
During the initial scene loading stage, Acadicus begins downloading the environment and assets to display.   If your installation of Acadicus can’t esta...
Thu, 14 Jan, 2021 at 1:02 PM
I logged into Acadicus and only see a room with gridded walls.
This initial/blank environment is loaded whenever a 'new scene' is created or someone enters a previously unused Acadicus Pro room.  You can import ...
Mon, 7 Nov, 2022 at 11:08 PM
How do I import scenes?
Importing scenes is only supported for authenticated Acadicus Pro admin users.  Template scenes (any of the demos shown in the Acadicus Commons) are availab...
Thu, 14 Jan, 2021 at 1:02 PM
Can I wear glasses while wearing VR headset?
If you wear glasses, you can definitely still use a VR headset!   Here are some useful articles that explain how: https://uploadvr.com/how-to-wear-g...
Thu, 14 Jan, 2021 at 1:02 PM
I have a question about Acadicus not answered here. How do I reach you?
Happy to help!  Please reach out to  support@acadicus.freshdesk.com for any further inquiries. 
Mon, 7 Nov, 2022 at 11:09 PM
How many users can I have in my Acadicus Pro Space?
Acadicus is focused on group skills and critical thinking training, generally best suited to groups of 3 to 5. We have no enforced limit on the number of av...
Thu, 14 Jan, 2021 at 1:03 PM